Prepaid topup solution
Alphacomm helps mobile operators, MVNOs and prepaid providers move more of their prepaid revenue online with a complete prepaid topup solution.
From web and app top ups to WhatsApp, automated recharge, secure payment processing and fraud protection, we manage the full digital top-up journey so your customers can stay connected with less friction.
Built for operators, not consumers
This is not a consumer mobile phone top-up site. Alphacomm’s prepaid top-up solution is built for telecom businesses that want to give their customers an easy way to add prepaid credit, buy a prepaid bundle, recharge mobile data or keep a prepaid sim card active.
Your customers get a smooth experience. Your team gets a platform designed around conversion, reporting, payment success and prepaid revenue growth.
Turn every top-up moment into revenue
A prepaid customer may need credit to make calls, send texts, receive calls, use internet services or activate bundles. If the process is slow or payment options are limited, that customer may abandon the transaction.
Alphacomm helps reduce this problem with a streamlined recharge journey across platforms and devices. Customers can enter their phone number, choose the right amount, view the displayed payment options and proceed with a secure purchase.
Support mobile top-ups, bundles and airtime
Prepaid customers do not all top up in the same way. Some only need call credit. Others need mobile data, a prepaid bundle, texting, international airtime or direct top-up.
A strong prepaid top-up solution should support multiple use cases in one flow, including prepaid credit, mobile top-ups, data bundles, direct recharge and code delivery.
Give customers more ways to pay
Customers expect the payment process to be simple. Alphacomm supports local and global payment methods, helping customers pay in the way they already trust.
Depending on the market and model, payment options can include card payments, PayPal, online banking, mobile wallets and other local methods. This helps reduce checkout drop-offs and makes it easier for customers to complete the transaction.
With a digital top-up platform, customers can check their balance, manage their account, buy additional bundles and keep their sim card active without needing a contract, monthly bill or physical store visit.
Reduce friction with auto top-up
For prepaid customers, timing matters. When a customer runs out of credit, they want their recharge delivered quickly.
A modern prepaid top-up solution should support instant or near-instant delivery where possible, so prepaid credit, mobile data or airtime is active within minutes. A fast process can improve trust, reduce support questions and make customers more likely to top up again.
Support one-time and auto top-up
One-time top ups are essential, but auto top-up can help operators increase customer lifetime value. With low-balance auto top-up, a customer links a payment method to their account and the platform can recharge automatically when the balance falls below a set amount.
This helps prevent service interruptions and keeps customers ready to call, use data, send text messages and stay connected.
Improve AOV, ARPU and CLV
Prepaid top-up is not just a utility transaction. It is a revenue moment.
Alphacomm helps operators improve the metrics that matter: average order value, prepaid ARPU and customer lifetime value. This can include better top-up flows, bundle recommendations, online migration, auto top-up adoption and targeted campaigns that encourage repeat recharge behavior.
Monetise prepaid top-up business on your terms
Your branded top-up solution comes with:
Omnichannel top-up experiences for web, app, WhatsApp
Support for top-ups and bundles
Streamlined top-up flows across platforms and devices for maximum conversion
Out-of-the-box support for all major payment methods
1st line support to end-users
GDPR approved, PCI certified
Dedicated Account Manager and CSM
Extensive reporting
Your investment includes
Monthly retainer: €995,-
+ commission on processed revenue
Platform-only
Keep 100% payment control of your branded top-up shop:
Omnichannel top-up experiences for web, app, WhatsApp
Support for top-ups and bundles
Streamlined top-up flows across platforms and devices for maximum conversion
Integrate your own payment solution
Direct top-up via distributor
Code delivery or direct top-up
2nd line customer support
GDPR approved
Dedicated Account Manager and CSM
Extensive reporting & quarterly business review
€100.000 one-off marketing & integration budget
- fully funded by us
Your investment includes
Monthly retainer: €9.995,- incl. 100 development hours/year
IN integration
Auto top-up
SSO
Standalone app
On-prem analytics box
POS app
Protectmaxx (for Platform-only)
The best top-up experience, on every channel
Web, app, WhatsApp and more
This gives customers the following options: top up through a website, manage their account in an app, recharge through a familiar channel, or use automated top ups when their balance drops below a chosen threshold.
Highlights
Omnichannel top-up suite
Web, app and WhatsApp - all conversion-optimised and ready to use. Meet your customers where they already are.
All local & global payment methods
Apple Pay, Google Pay, PayPal, iDEAL, Klarna and more. No drop-offs at checkout.
One-time and auto top-up
Both journeys fully supported, seamless and entirely in your brand's look and feel.
AOV, ARPU and CLV
A radical focus on the three metrics that matter most - every decision we make is designed to move them up.
Upshifting customers
Move customers from offline to online to auto top-up. The higher the shift, the greater the value.
Base management
Keep customers engaged long after the first top-up with targeted campaigns that drive top-up frequency and loyalty.
Higher authorisation rates
Optimised payment flows that maximise successful transactions - for one-time and recurring payments.
Recurring payments
Smart retry logic ensures failed payments don't become lost customers.
Fraud protection
Real-time screening and chargeback guarantee. We take the risk so you don't have to.
Why choose Alphacomm?
Whether your customers need prepaid credit, call credit, mobile data, airtime, top ups or bundles, Alphacomm helps make the process easy, trusted and ready to scale.
FAQ
What is a prepaid top-up solution?
A prepaid top-up solution is a digital platform that allows customers to add credit, airtime, mobile data or bundles to a prepaid mobile account.
How does prepaid credit work?
Prepaid credit is loaded onto an account before use. The balance decreases when the customer uses calls, text messages, mobile data, internet or other mobile services.
Why do customers choose prepaid?
Prepaid gives customers budget control. They can manage mobile costs, avoid monthly bills and only pay for the services they use.
Can customers buy prepaid bundles?
Yes. A prepaid top-up solution can support bundles for data, calling, texting or combined prepaid services.
Can customers top up through an app?
Yes. Customers can top-up through digital channels such as a website, app or other supported channels, depending on the operator setup. They may also be able to download the operator’s app to view their balance, manage their account and complete future top-ups more easily.
What payment methods can be supported?
Payment methods can include cards, PayPal, mobile wallets, online banking and local payment options. Configuration depends on the selected model and market.
Can customers top up using a bank account?
Yes, depending on the market and payment configuration. A prepaid top-up platform can support payment methods such as cards, PayPal, mobile wallets, local banking options or bank account-based payments.
Can auto top-up prevent service interruptions?
Yes. Auto top-up can automatically recharge an account when the balance drops below a chosen threshold, helping customers stay connected.
Can this support international prepaid use cases?
Yes. Operators can use a scalable prepaid recharge platform to support customers, families and friends across different countries, depending on network and market setup. Top-ups can be sent to over 150 countries.
Are top-up vouchers and PIN cards still supported?
Yes. In many prepaid markets, retail locations still sell physical or digital PIN cards for top-up. A flexible prepaid top-up solution can support voucher-based top ups alongside digital recharge through a website, app or mobile device, giving customers more ways to add prepaid credit and stay connected.
Does prepaid help customers control their mobile spending?
Yes. Prepaid services naturally support budget control because customers can only use the prepaid credit, mobile data, call credit or bundles they have loaded in advance. Their balance decreases as they make calls, send texts, use data or purchase services, helping prevent spending beyond pre-loaded amounts.
For operators, Alphacomm’s prepaid top-up solution makes it easier for customers to manage that prepaid balance, recharge when needed and stay connected through a secure online top-up journey.
How much can customers recharge?
Recharge amounts typically start from €5, depending on the operator, country and available top-up options. Customers can choose a small amount of prepaid credit or purchase a larger prepaid bundle if they need more calling, texting or mobile data.
Is fraud protection included?
Fraud protection depends on the selected model. Alphacomm can support fraud protection as part of managed top-up journeys and through its digital goods risk expertise.
How do we get started?
Contact Alphacomm to discuss your prepaid business, current top-up process, payment setup, customer channels and market requirements.
Keep the experience in your brand
The customer should feel like they are interacting with your brand, not a third-party provider. Alphacomm supports branded top-up journeys that can match your look, feel and customer experience requirements.
Customers can choose a bundle, pay securely, receive confirmation and manage the process in a trusted environment connected to your brand.
Secure payment and fraud protection
Prepaid top-ups are digital goods transactions, which means payment risk matters. Fraud, chargebacks and failed payments can block revenue growth if they are not managed properly.
Alphacomm brings experience in digital goods, payments and fraud prevention to help operators protect transactions while keeping the checkout process easy to complete.
Managed or platform-only models
Alphacomm offers different models depending on how much of the top-up journey you want to manage internally.
With a managed model, Alphacomm can support the full journey, including payments, fraud protection, customer service and reporting. With a platform-only model, operators can integrate, customise and retain more control over payment and operational setup.
Built for multi-market prepaid businesses
Prepaid operators often need to manage different payment methods, prepaid rates, currencies, bundles and customer behavior across countries.
Alphacomm supports multi-country rollouts with local payment configurations and reporting per market. This helps telecom teams launch, manage and optimise prepaid recharge experiences across more than one market.
Reporting, reconciliation and support
A top-up platform should give your team visibility into what is happening. Alphacomm provides reporting around transaction performance, channel performance, payment success and customer behavior.
This makes it easier to identify where customers drop off, which bundles perform well, how payment methods affect conversion and where revenue can be improved.
How may we help?
Use the contact form and one of our Revenue Geeks will be in touch shortly!
