prepaid top-up

Maximise prepaid revenue online

We manage your online top-up journey - end to end.

Prepaid revenue is moving online. Time to act.

In prepaid, friction is your biggest competitor. With 25+ years of experience in digital goods and telco, we are your ideal partner to turn every top-up moment into revenue.

We run the full journey

Payments, fraud protection, customer service, reporting. All on us.

Omnichannel top-up

Web, app, WhatsApp and more. One platform, every channel your customers already use.

Higher ARPU and AOV

Upsell mechanics and optimised journeys drive more revenue per top-up and per customer.

Monetise prepaid top-up business on your terms

Two branded top-up models. Both built around your operation.

Managed

For operators who want the full service running without internal overhead.

We act as the Merchant of Record (MOR), including:

Payments processing across all major methods

Web, app, WhatsApp & API top-up channels

Multiple top-up methods: direct, code delivery
and auto-topup

GDPR approved, PCI certified

Multilingual customer service, 1st and 2nd line

No fraud guarantee

24/7 platform monitoring

Set-up fees

5% transaction commission
Min. commitment required

Self-managed

For operators that want full payment and commercial control.

You retain MOR status, including:

100% payment control

No revenue share

Customer support to end-users or opt for 2nd line only

Web, app, WhatsApp & API top-up channels

Multiple top-up methods: direct, code delivery
and auto-topup

GDPR approved

Scale without building in-house

No set-up fees

No transaction commission
Min. commitment required

Optional add-ons

Pricing upon request

IN integration

Auto top-up

SSO

Standalone app

On-prem analytics box

POS app

Protectmaxx (for Direct)

Highlights

Frictionless top-up journeys

Give your customers the smoothest path to topping up on any channel, with any payment method, in your brand's look and feel.

Omnichannel top-up suite

Web, app and WhatsApp - all conversion-optimised and ready to use. Meet your customers where they already are.

All local & global payment methods

Apple Pay, Google Pay, PayPal, iDEAL, Klarna and more. No drop-offs at checkout.

One-time and auto top-up

Both journeys fully supported, seamless and entirely in your brand's look and feel.

Higher Customer Lifetime Value (CLV)

We help you drive more revenue from the customers you already have.

AOV, ARPU and CLV

A radical focus on the three metrics that matter most - every decision we make is designed to move them up.

Upshifting customers

Move customers from offline to online to auto top-up. The higher the shift, the greater the value.

Base management

Keep customers engaged long after the first top-up with targeted campaigns that drive top-up frequency and loyalty.

Maximum payment success

Every failed payment is lost revenue. We fix that.

Higher authorisation rates

Optimised payment flows that maximise successful transactions - for one-time and recurring payments.

Recurring payments

Smart retry logic ensures failed payments don't become lost customers.

Fraud protection

Real-time screening and chargeback guarantee. We take the risk so you don't have to.

About us

We believe buying and selling digital goods online should be effortless.

With over 25 years of experience, we know all about selling digital goods online, payments and preventing fraud. As the Merchant of Record, our team of 85 revenue geeks is working 24/7 to make it simple and safe to buy and sell digital goods.

Learn more

Headquarters in Rotterdam

4 Offices across Europe

Compliance

FAQ

Can the solution be deployed in multiple markets?

Yes. The platform supports multi-country rollouts with local payment configurations and reporting per market.

How does settlement and reconciliation work?

Settlement structures depend on the selected commercial model, with detailed reporting provided for financial transparency.

Can we customise the customer experience?

Yes. The recharge flow can be adapted to your brand, channels and integration requirements.

What level of technical involvement is required from our side?

Integration effort depends on your chosen model and existing infrastructure, particularly for IN connectivity and payment configuration.

What reporting and insights do we get?

You get full visibility into transaction data, channel performance, payment success rates and customer behaviour - all in one dashboard. Managed clients also get quarterly business reviews with your dedicated Account Manager.

How is fraud protection handled?

In the Managed model, Alphacomm acts as Merchant of Record and fraud protection is included. In the Self-managed model, where you retain MOR status, fraud management is your responsibility - with Protectmaxx available as an optional add-on.

How is customer data handled?

Data processing complies with GDPR and applicable regulations, with options for enhanced control in the Self-managed model.

Can we migrate from Managed to Self-managed later?

Yes. Commercial structures can evolve as your strategy and internal capabilities develop.

What payment methods are supported?

All major local and global payment methods are supported, including Apple Pay, Google Pay, PayPal, iDEAL and Klarna. Configuration depends on the selected model and market.