Webinar: The future of prepaid online: optimising customer journeys in the AI era

Educating customers to top up online in the first 90 days increases top-up frequency by 15-25%. Online customers are more engaged, easier to retain and cheaper to service than offline customers.

Have structured data and clear customer journey mapping in place before implementing AI. Without proper foundations, AI will only amplify existing problems. If you don't have it, partner with someone who does.

One operator reduced their top-up process from 10 steps to 5 steps, before even implementing AI. This simplified journey dramatically reduced drop-off rates and increased completion.

Customers who top up twice in the first 60 days are three times more likely to stay for at least 12 months. Focus your onboarding strategy on hitting this milestone.

Alphacomm offers a revenue scan that compares your prepaid performance against industry benchmarks, helping identify optimisation opportunities and showing where you rank competitively.

Operators offering both one-time and recurring/auto top-up options see incremental revenue and significant improvement in average revenue per user (ARPU) and top-up frequency.