Privacy policy
This Privacy Policy was last updated on: 24 June 2025
We are Alphacomm Solutions B.V. We respect your privacy and private life, but sometimes we need your Personal Data. We consider Personal Data to be any information relating to an identified or identifiable person, in conformity with the General Data Protection Regulation (the GDPR).
This policy explains which Personal Data we use and why (the Privacy Policy). Furthermore, you will read how we process, store and protect your Personal Data. Finally, we outline what rights you have when we process your Personal Data. In this Privacy Policy, ‘you’ refers to anyone involved in our services. As a result, not all sections apply to you as a reader.
This Privacy Policy applies to our Website www.alphacomm.io (the Website) and the services or products we provide (the Services).
Our Services are focused on selling digital products, preventing fraud and reducing debt or risk. This sometimes requires us to create a fraud profile of individuals who purchase a digital product through our Service.
Our partners engage our Services to reduce the risk of fraud and bad debt. We offer the following Services for this purpose:
- Checkmaxx: which allows you to buy digital products from us or one of our partners , such as phone credit.
- Protectmaxx: to detect and prevent fraud
You can use our Services directly or through our partners. If you purchase a digital product through our Service and we do a fraud check, we and our partner are data controllers. If you receive a payment reminder through our Service and payto us, we are the processor.
The partner with whom we are jointly responsible or for whom we process data is disclosed to you when you purchase a product or receive the payment reminder. There you will also be referred to the privacy policy of the partner in question. We recommend that you read it carefully.
Are you under the age of 16?
If you are younger than 16 years old, you need permission from your parents or legal guardian to use our Website and Services.
How do we receive your Personal Data?
Personal data we receive from you: We receive Personal Data directly from you when you purchase a digital product (for example, phone credit) through our Service or a service from one of our partners.
Personal Data we receive from third parties: We may receive Personal Data from external parties, for example from our customers from whom you receive payment reminders or from whom you purchase a digital product.
Who is the controller of your Personal Data?
We, together with our Partners, are data controllersof your Personal Data if:
- You purchase a digital product (such as phone credit) through our Service or a service of one of our Partners, in which our Service is integrated.
- You visit our Website.
We are a processor of your data, and therefore not the controller.
What Personal Data do we process, for which specified purpose(s), and on which legal basis?
We need some of your Personal Data for you to use our Website and Services.
We are allowed to process your Personal Data, because we comply with the Relevant Legislation. We lawfully process your Personal Data because we:
- Have legal bases for processing your Personal Data;
- Inform you about the processing; and
- Only process data for specific purposes, and no more than is necessary for that.
In the table below you will read (1) which Personal Data we process (2) for which purpose(s)and (3) on which legal basis.
We shall only use your Personal Data for the following purposes or for compatible purposes. By doing so, we will not use your Personal Data in an unexpected manner.
How do wesecure your Personal Data?
We make every effort to protect your Personal Data from loss, destruction, use, alteration or dissemination of your Personal Data by unauthorised persons. We ensure thatthose who have nothing to do with your Personal Data cannot access it. We do this through the following measures:
- Encryption (encoding) of digital files containing Personal Data
- Secure network connections with Transport Layer Security (TLS), SecureSocket Layer (SSL), or a comparable technology
- Ourhosting partners secure data in accordance with ISO 27001, SOC 1/2/3 and PCIDSS Level 1 standards
- The access to the Personal Data is strictly limited to the employees ona ‘need to know’ basis
We constantly check our security measures for effectiveness, and if necessary adjust our process. That way, your Personal Data is always protected and accessible in theevent of a failure.
How long dowe store your Personal Data?
We shall not store your Personal Data longer than the period in which we need them for the aforementioned purposes. We delete the Personal Data after we no longer need them for the purpose we process them for. The following is a list of the categories of Personal Data and the (functionally defined) retention periods:
With whom do we share your Personal Data?
We may share your Personal Data with data ‘processors’ within the meaning of the Relevant Legislation. We conclude a Data processing agreement with these parties, which entails that they shall process your Data carefully and that they shall only receive the Personal Data they need to provide their service. These parties shall only use your Personal Data in accordance with our instructions and not for their own purposes. We only share your Personal Data with the following categories of processors: hosting service providers and customer communication service providers.
If we have alegal obligation to share your Personal Data, we will do so. This is the case, for example, if a public authority legally requires us to share your Personal Data.
Transfer
We processyour Personal Data only within the European Economic Area (EEA).
Automated individual decision-making
By using your Personal Data we can make certain decision automatically to reject your order or to limit your order to a certain amount. We do this on the basis of the order details, such as the price of the order, and your contact information. It is important that we can make these decisions because we want to ensure that consumers like you do not suffer from fraud because someone else places an order on your behalf through our Services. That's why we do a fraud check when you place anorder and take fraud reduction measures if necessary.
If an automated individual decision has important consequences for you, you can ask for a reassessment by one of our employees via
Your rights
You have the following rights:
- The right of access: You can request access to your Personal Data;
- The right to rectification: You can request us to correct, limit or delete your Personal Data. In the event of fraud, non-payment or other wrongful acts we can store some of your Personal Data in a register or on a blacklist. You can ask us to reassess your placement on the blacklist.
- The right to data portability: You can request a copy of your Personal Data. We can provide this copy to third parties at your request, so you do not haveto do so yourself;
- The right to object: You can object to the processing of your Personal Data;
- The right to file a complaint: You can file a complaint at the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you are of the opinion that we wrongfully process your data;
- The right to withdraw consent: You can always withdraw your permission to process your Personal Data. From the moment of your withdrawal, we cannot process your Personal Data anymore.
Modifications to the Privacy Policy
We may modify this Privacy Policy. If we substantially modify the Privacy Policy, we shall place a notification on our Website together with the new Privacy Policy. We shall notify registered users in case of a substantial modification. If you are not a registered user, we advise you to consult the Website and this Policy regularly.
Contact
In the event that you wish to exercise these rights, or in the event of other questions or remarks regarding our Privacy Policy, you can contact us via the following contact details.
Alphacomm Solutions B.V.
Scheepmakerspassage 183
3011VH Rotterdam
24243279
010 798 9500
Our Data Protection Officer
