About the webinar
Prepaid online faces intense price pressure and fierce competition. The operators who thrive aren't just cutting costs; they're building flawless customer journeys that drive conversion, retention and lifetime value.
Join us as we share the quick scan approach, real case studies from global markets and practical insights on mastering the customer experience elements that actually drive results - from payment flows to campaign performance.
Who should watch the recording?
This webinar is ideal for telecom commercial teams, prepaid growth managers, customer experience leaders, marketing directors and digital transformation teams seeking to innovate their customer journeys and capture new retention and revenue opportunities.
What you will learn
Why customer journey excellence matters more than ever in prepaid online
How to compete and grow when price pressure is intense. Exploring six different angles on improving prepaid customer journeys online in today's challenging market.
The foundation that makes campaigns actually work
Why seamless customer flows must come first: the critical relationship between smooth journeys and campaign success and why advanced AI and personalisation fail without solid foundations.
Payment flows: the hidden conversion killer
How payment friction directly sabotages campaign performance and customer retention plus what the data reveals about which operators are ready for growth and which aren't.
Introducing the quick scan: 10 areas that reveal your competitive edge
A benchmarking tool that diagnoses performance across payment, login, fraud prevention, customer service and more -combined with real case studies showing how operators turned insights into measurable growth.
Build your improvement roadmap
How to use diagnostic insights to prioritise the right fixes, sequence your improvements and implement changes that actually move the needle in prepaid online performance.
This webinar's speakers
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The future of prepaid online: optimising customer journeys in the AI era
December, 10th • 15:00 CET
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