Terms & conditions
February 2026
We are Alphacomm
And these are the general terms and conditions (T&Cs) for our services Checkmaxx and Protectmaxx.
What we do
We, Alphacomm Solutions B.V. and AlphacommB.V. offer a platform to boost your revenue and reduce open invoices (the Platform). The Platform includes a suite of tools:
- Checkmaxx: to sell digital goods like gift cards or top-ups via many different channels.
- Protectmaxx: to detect and prevent fraud.
These tools are our Services.
You can use our APIs to integrate ourtools with your e-commerce platform.
Questions about these T&Cs? Don't hesitate to contact your account manager.
What you’ll find in these T&Cs
Chapter 1: About these T&Cs and other agreements with you
When these terms are applicable (always) and other agreement we conclude with you.
Chapter 2: About our platform and your use of the platform
You may only use our Platform for its intended purpose, and you must keep your account safe. We will take care of maintenance and incidents.
Chapter 3: Prices and payment
You'll pay our invoices on time. We can apply limited price changes.
Chapter 4: Theuse of our APIs
Thischapter is only relevant if you use an API connection. You may only use the APIas intended and you may not share the API keys.
Chapter 5: Terminating ou ragreement(s)
When we both can terminate the agreements with immediate effect (only in case oftrouble) and what happens after termination.
Chapter 6: The Legal Fineprint
About confidentiality, liability (= limited), IP, transfer of rights, changes tothese T&Cs and applicable law.
Chapter 1:About these T&Cs and other agreements with you
1. These T&Cs always apply
1.1 These T&Cs apply to every offer and agreement between you and us.
1.2 These T&Cs apply to the use of the Platform by you, your employees and others who use the Platform through your account (the Users).
1.3 If a provision in these T&Cs is invalid or unenforceable, it willbe replaced by a similar provision that is valid and enforceable.
2. Other agreements with you
2.1 For the use of our Platform and Services, we will enter into aseparate Services Agreement with you. We can also enter into a Data Processing or Joint Controller Agreement (together the Agreements or Agreement).If there is a discrepancy in the terms of an Agreement and these T&Cs, the Agreement prevails.
3. Eligibility
3.1 By accepting these T&Cs, you confirm that you are at least 18 yearsold and have the legal capacity to enter into agreements. If you are acceptingon behalf of a company, you represent that you have authority to bind thatentity.
Chapter 2: About our platform and your use of the platform
4. How we execute our Services
4.1 We will execute our Services to the best of our knowledge and abilities and according to the requirements of professional practice.
5. Availability and maintenance
5.1 We will do our best to keep the Platform and our APIs up and running 24 hours a day, 7 days a week.
5.2 Our support team is available on weekdays, excluding Dutch national holidays, from 08.30 am to 17.00 pm CET.
5.3 We are responsible for the functioning and maintenance of the Platform and the APIs. During maintenance, the Platform or the APIs may be unavailable. We will do our best to carry out maintenance activities that impact availability, outside of office hours.
5.4 We do not guarantee that the software for operating our Platform and our APIs are free of error. Please inform us immediately of any errors, bugs, or malfunctions. We will do our best to resolve your problem as quickly as possible.
6. Our response times in case of incidents
6.1 In case of an Incident, we will try to offer a solution or suitable work-around as soon as possible.
6.2 An Incident is a bug, prolonged downtime, a data breach or any other interruption of the availability or functionality of the Platform or APIs.
6.3 For a response to a reportedIncident, we apply the following timeframes and priorities:
7. We can make changes to the Platform
7.1 We can change the software operating the Platform or the APIs. This includes, but is not limited to, changing,modifying, removing, or adding certain features or functionalities of the software.
7.2 We can modify the APIs or API documentation from time to time to recover faults or to improve functionalities. If amodification changes the technical interface, we will notify you in advance.
8. You will use the platform for its intended purpose
8.1 Only humans can use our Platform. Bots are not allowed and will be banned.
8.2 You will not do anything that can endanger the integrity of our Platform.
8.3 Scraping of data, or excessive usage, is not allowed.
8.4 You agree to comply with all applicable laws and regulations, including export control laws, sanctions regulations, and anti-money laundering requirements.
9. Safety and use of user accounts
9.1 Users are responsible for choosing a strong password and ensuring their password remains secret. If Users have lost accessor suspect that their account has been compromised, the User must report this to us as soon as possible.
9.2 The joint use of one account by multiple people is not allowed.
9.3 We have the right to (temporarily) block accounts. We only do this if we believe an account is used in a matter that is or risks being against the law, contrary to a provision of these T&Cs or against the integrity of our data or Services. We can also take other reasonable measures we deem adequate.
Chapter 3: Price and Payment
10. We can change our prices
10.1 Our prices are excluding applicable VAT and other governmental charges or levies.
10.2 We can change our prices 1 time per year, with a maximum of 5%. We will notify you2 months in advance.
11. You must pay ourinvoices on time
11.1 The payment term of our invoices is 30 days, unless stated otherwise on the invoice.
11.2 If you fail to pay our invoice on time the following applies:
- 11.2.1 You will automatically be in default. Adefault notice is not required.
- 11.2.2 We can charge the statutory (commercial) interest, from the moment the payment term expires until payment.
- 11.2.3 You will pay all extra judicial and legal costs we incur for the collection, including costs of external experts and lawyers.
- 11.2.4 We can suspend or terminate your account.
11.3 You cannot offset our invoices against amounts claimed by you or owed by us to you.
11.4 Complaints about our Platform shall not suspend a payment obligation.
12. Refunds
12.1 Fees paid arenon-refundable unless otherwise stated in your Services Agreement or required by law.
Chapter 4: The use of our APIs
13. Use of our API
13.1 You will require any end-users using the API to comply with the applicable laws and regulations, these T&Cs and the API documentation.
13.2 You can only use the API to embed Checkmaxx and Protectmaxx in your internal systems.
13.3 You are not allowed to:
- 13.3.1 Give a copy of the API Key to a third party;
- 13.3.2 Sublicence the API or make it available to third parties;
- 13.3.3 Publish any raw data sets obtained through the API;
- 13.3.4 Modify or alter any personal data you have obtained through the API;
- 13.3.5 Misuse the API.
13.4 We have the right to suspend or cancel your API Key if we notice that you violate this article.
Chapter 5: Terminating our agreement(s)
14. Termination
14.1 An Agreement between us and you will end on the date agreed upon in that Agreement.
14.2 An Agreement can also be terminated by any party in one of following situations:
- 14.2.1 The other party commits a material breach of the Agreement concerned. If the breach can be remedied, the party in breach will be given a reasonable periodto do so.
- 14.2.2 The other party is declared insolvent or bankrupt, a request for bankruptcy of the party has been filed, or the other party has submitted are quest for suspension of payments.
- 14.2.3 The other party's business is wound up or discontinued (in view of liquidation, dissolution or termination of the other party's business).
- 14.2.4 Force majeure of the other party that has already lasted for more than threemonths.
The termination notification must be in writing and has immediate effect. The terminating party does not have the obligation to compensate for any loss or damage.
15. Data export after termination
15.1 Upon termination, we will provide data export capabilities for 30 days upon your written request. After this period, we may delete your data in accordance with our data retention policies.
16. Provisions that will remain in effect
16.1 Provisions that by their nature are meant to continue after the termination of these T&Cs or any Agreement, including but not limited to provisions on confidentiality, intellectual property and dispute resolution, shall remain in effect.
Chapter 6: The Legal Fineprint
17. Confidential information remains confidential
17.1 We will both keep all Confidential Information confidential. Confidential Information is any information that is not intended for third parties. For example:
- 17.1.1 Information relating to research anddevelopment, trade secrets or business information.
- 17.1.2 Personal data as referred to in the General Data Protection Regulation (GDPR).
17.2 Information is not confidential if a party is required by law or a court order to reveal the information.
18. You will not recruit our team members
18.1 You will not solicit, hire, or (indirectly) employ any employee of Alphacomm. This clause will remain in effect until 12 months after termination of the Agreement.
19. We own all Intellectual Property
19.1 We (or our licensors or suppliers) are the exclusive owners of all existing and future intellectual property, such as copyrights, trademarks, design rights, patents, source codes and know-how, which rest on the Platform, our Services, our website or are the fruits thereof.
19.2 You only get the right to use our Platform and the Services stipulated in an Agreement. You cannot claim the intellectual property rights mentioned in previous paragraph. The right to use the Platform or Services is not exclusive.
19.3 You may not transfer or (sub)license the right to use the Platform orServices.
20. We are not liable for damages
20.1 Unless otherwise agreed in writing between you and Alphacomm, the Platform or API is offered "as-is" and "as-available". We make no representation or warranty of any kind with respect to the Platform and API.
20.2 We are not liable for any damages or other adverse consequences resulting from the use or inaccessibility of our Platform, Services or API.
20.3 We are not liable for data loss.
20.4 The limitations set out in this article do not apply if damage is theresult of willful misconduct or gross negligence from our side.
20.5 All claims and defenses against us shall lapse 3 months after you have become aware of a fault in our Platform or Services and not reported it.
20.6 If we are liable for damages under applicable law, we are only liable for direct and actual damages. We are not liable for missed revenue, profits or opportunities or indirect damages. In each case, our liability is capped to the amount paid out by our liability insurance. If no payment is made under theinsurance, our liability is limited to your monthly fee you pay for our services x 6.
21. You indemnify us for any claims or other damages
21.1 You indemnify and keep us indemnified for all claims (by third parties) including but not limited to fines, costs, damages, etc. relating to any use of the Services. This includes but is not limited to claims relating to the (personal) data that you have collected, saved or processed via our Platform or API.
22. Force Majeure
22.1 We are not liable for any damages in case of force majeure. If theforce majeure takes place for a period that exceeds 60 days, the Agreement can be terminated in writing. In that case, you are not liable for payments which would become due under the Agreement after the force majeure period. You cannot recover damages.
23. Transferring rights and obligations
23.1 We can assign or transfer our rights or obligations under these T&Cs or any Agreement, you give your consent in advance when accepting these T&Cs or any Agreement.
23.2 You may only assign or transfer your rights or obligations with our written approval.
23.3 This provision has effect under Dutch property law (goederenrechtelijke werking).
24. We can change these T&Cs
24.1 We can change these T&Cs from time to time to adjust to new best practices, laws or regulations. We will inform you of such alterations 30 days in advance, after which the new T&Cs shall automatically replace the current T&Cs.
25. Notices
25.1 All formal notices under these T&Cs must be sent in writing to:
For Alphacomm B.V. or Alphacomm Solutions B.V.:
Scheepmakerspassage 183
3011 VH Rotterdam
Netherlands
Email: privacy@alphacomm.nl
26. Severability
26.1 If a provision of these T&Cs or an agreement between us is (partly) invalid or unenforceable, this will not effect the validity of the remaining provisions. We will replace the invalid provisions with a valid provision that reflects our original intention.
27. Dispute resolution
27.1 In case of disputes, parties will first attempt to resolve the matter through good faith negotiations within 30 days.
27.2 If negotiations fail, either party may escalate the dispute to senior management for resolution.
28. Dutch law applies; the court in Rotterdam has jurisdiction
28.1 These T&Cs and any Agreements between us are exclusively governed by the laws of the Netherlands. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
28.2 In case of any dispute that cannot be resolved through the process outlined in Article 27, the court of Rotterdam, the Netherlands has exclusive jurisdiction.
© 2026 Alphacomm B.V. and Alphacomm Solutions B.V. All rights reserved.
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