Ortel Mobile Germany expands digital top-up options

ROTTERDAM, 28 January 2021: Mi-Pay, Europe’s leading provider of profit boosting solutions, is collaborating with Ortel Mobile Germany, so customers can now top up their mobile credit in a wide variety of ways, including via WhatsApp. 

In Germany, 25% of mobile phone users use prepaid phone plans. For many, the COVID-19 pandemic has greatly reduced the accessibility of physical prepaid phone cards. The crisis has underscored the need for a more convenient online top-up process. Ortel Mobile has responded in kind by partnering with Mi-Pay to launch a new, customer-friendly digital top-up experience. 

Ortel Mobile Germany customers are now able to top up mobile credit easily via the Ortel Mobile website, via the Ortel Mobile app or through a simple WhatsApp conversation. 

Mi-Pay now provides chatbot top-up via WhatsApp for Ortel Mobile

New to Ortel Mobile’s digital top-up offering is chatbot top-up via WhatsApp. The way this works is quite simple. Ortel Mobile customers need only start a conversation with the chatbot via WhatsApp by saying ‘Hello.’ 

The bot presents a range of top-up amounts (in euros) and asks the user to make a choice. Upon making a selection and choosing the preferred payment method (credit card, PayPal or SOFORT), the chatbot provides the user with a link to the payment method of choice. After the payment has been verified, a confirmation follows and the credit is immediately added to the prepaid account. The digital top-up option provided by Mi-Pay is also fully compliant with the strict European data protection regulations.

The move by Ortel Mobile to introduce WhatsApp as a sales channel improves the overall top-up experience for millions of prepaid users in Germany. 

Ortel Mobile Germany and Mi-Pay

Ortel Mobile is Germany’s leading provider for local and international calling via prepaid SIM. The network provider, popular among customers with international contacts, is run by a predominantly international team with an excellent understanding of its customer base. Ortel Mobile Germany uses the Telefónica Deutschland mobile network and has been a 100% subsidiary of Telefónica Deutschland since 2012.

Mi-Pay is a leading consultant and provider of top-up solutions in Europe, with offices in Rotterdam and London. In addition to providing an enhanced top-up experience via its Reloads technology, Mi-Pay is also protecting the mobile network’s newly generated revenue through its Secure Payments SaaS solution. 

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