With top-up via Alexa, Alphacomm introduces a new level of convenience in the prepaid industry. Top-up via voice assistant simplifies a monotonous task that all prepaid users have come to dread.

After a short and simple initial setup, the user states the desired amount of credit and chooses which payment card to charge for the top-up. The extra credit is instantly added to their account. The entire conversation between the user and Alexa can be as short as two sentences.

Compared to web-based top-up, using voice commands eliminates the need to click through complicated checkout processes. Moreover, the hands-free experience enables prepaid customers to top-up while multitasking. Whether it’s doing chores, driving, or even while preparing a meal.


The silent rise of voice assistants

The use of voice assistants is projected to grow significantly in the years to come. In 2019, it was estimated that, worldwide, 3.25 billion voice assistants were in use. According to research, that number is projected to reach 8 billion by 2023. Indeed, soon there will be more voice assistants than people.

Part of what makes ‘voice’ so popular in Europe is the high level of investments in IoT, the availability of advanced infrastructure and the increasing accessibility of the technology. Prepaid top-up customers don’t need to own a physical Amazon device for top-up to work. To chat with Alexa, they need only install Alexa on their own phones.


Voice assistants are speaking up

Though voice recognition technology has been around for quite some time, the new class of voice assistants combine the use of cognitive technologies such as machine learning and artificial intelligence to provide a very intuitive and natural user-friendly experience. As voice assistants take off and become ever more widespread, telecommunication companies across Europe would be wise to offer customer care through this new and innovative customer service channel.



Alphacomm offers best-in-class prepaid top-up solutions and is one of the leading payment services providers in the world. With offices in Rotterdam, Kleve, London and Sibiu, Alphacomm supplies resellers with solutions that maximize earnings and reduce payment fraud.