Digital AssistantLower your costs and boost your profits by automating your call centre with conversational AI technology. Request Demo
Introducing the Digital Assistant
Boost your profits, lower costs and improve customer satisfaction by fully automating your call centre with conversational AI.
Choose Digital Assistant if you’re looking for:
DA is able to scale up or down to meet the demand in real-time. Callers never need to wait in line and always get the answer they were looking for.
DA helps your customers find a fitting custom payment arrangement quickly, increasing the average conversion rate and boosting profits.
As a digital cloud-based solution, DA helps you reduce your carbon footprint and the waste involved in traditional office call centre operations.
Join the revolution
Digital Assistant by Alphacomm is an intelligent digital assistant that easily handles all inbound phone calls, performs ID Checks and offers solutions such as payment plans and much more, all without human intervention. Give your staff (and your balance sheet) room to breathe and save on operational costs while also improving your service with 24/7 availability. The future of customer service is here!
Sign up now for early access, lifetime benefits & special pricing.
Only a limited number of companies can join.
DIGITAL ASSISTANT was built for you
Call centres are under increasing pressure to improve results while also minimizing overhead costs.
Common problems of call centres
- Long waiting lines and call dropouts
- Efficiently distributing call centre staffing to handle peaks
- Time spent answering oft-repeated ‘easy’ questions reduces the time available for complex cases
- Time spent collecting customer information in order to help them further
- Human inefficiency and errors in asking the right questions, leading to incorrect routing of calls
- A lack of multilingual staff to help customers with language barriers
- The limitations of IVR (no intelligence / inability to adapt to situations)
Benefits of Digital Assistant
- Agents no longer ‘waste time’ answering repetitive questions
- Waiting times are eliminated; the end of lost calls and dropouts
- Call load is reduced by about 30%-60%
- 24/7 availability – ‘support hours’ are a thing of the past
- DA can handle the ID check and data collection so that human staff is only needed (and always free) to handle the most complex cases
- DA can be used to ‘auto-inform’ every caller at the start of the call when there’s an issue such as a service outage etc
- DA has been built from the ground up with debt collection as its main focus
Alphacomm is trusted by industry leaders
Let's make it happen!
3011 VH Rotterdam
3011 VH Rotterdam
© Copyright Alphacomm B.V. | Made with <3 in Rotterdam